Ready to ship in 3-5 business day from Romania

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Shipping Policy

Dear all,

Shipping

Please remind this before you order from us: each and every item is hand made completely, hand cut, hand stitched, hand glued, hand eyeleted, hand perforated, tested, etc Each and every bag goes through many working phases. This work might take few days. We give all our attention to each and every bag we create, we can not cut from our working time because that would mean to cut from our quality and we are not intersted in that. We can not negotiate our working time. For crafting a bag we need five up to eight days. Remember: we are two artist, we don't have employees, we are not a factory. That's why our time to deliver a bag can take up to eight days.

ALL PACKAGES ARE SENT USING PRIORITY SERVICE.

Thank you for your time and appreciation!
Refunds and Exchanges
Please read carefully. NO REFUNDS, NO RETURNS, NO CANCELATIONS, NO USING ITEMS AND DAMAGE THEM AND THAN ASK FOR REFUNDS, WE DO NOT COVER LOSSES.

REGARDING Purchases
We do not do refunds or exchanges on wrong color or wrong size than you thought it might be. Colors vary from screen to screen. If you are unsure about color convo me and I will let u know. All items made to order.
Not responsible if the bag you purchased is smaller or bigger than what you thought.
Or it does not fit all the things you wanted to fit in your bag.
If you have specific needs for your bag and you do not discuss with me beforehand
I am not responsible for the bag not meeting your needs.

Please before placing any orders, if you think you have any questions, please contact us. We want you to be sure that you understand our work, and the leathers we use. We most of the time use vintage leather, and distressed leather. And the leather vary from one bag to another, there ane no two leathers perfectly the same.

We don't do refunds only because you do not like the bag anymore. Please respect our work.

WE ARE NOT A FACTORY. There is no such things from us that a bag will be sent with few defects or faults. Because WE PERSONALLY handmade each and every bag. We do not give them away to be made in other place by somebody else or by a factory where people can do faults or mistakes. That's why we asume the perfection of our bags. That's why we don't except refounds, retuns, or cancelations after you decide to purcase one, and actually already purchase it. There's no such things like "it's good, well worked, i love it, but it's not what i was waiting for" Please asume your purcase and buy ONLY IF YOU really like our style, and if you really understant that a vintage aspect leather is not a fault or defect.

We give time to each and every clients, we answer each and every message, each and every questions. The final decision is yours. Each an every client has a file here, with every message he sent, with all specifications, so there's no reason a bag look different than you ever wished. We also send pictures with leather if you ask for, we also send if you ask for it pictures with handcrafting proccess. We give you all the attention you need.

Please understand all our good intentions.

PLEASE TRACK YOUR OWN PACKAGES!
The tracking number we are giveing you is for you to track it yourself! It is not our responsibility to track it when exaclty will be at your door and to do it in your place. It is personal thing that belongs to you.

After the package lives our country is is not our responisbility to solve claims between you and your Post Office to receive it earlier, or for any delays, for mistakes in writing adresses by your local post offices. The package lives our studio in perfect order, we provide you tracking numbers, all the papers from Customs Duane, but on your teritory you will have to resolve claims yourself with your personal ID.

We declare ourselves not responsible to track your package. Please do not insist! All hurresment cases and threatnings regarding your willing for us to track your package in your place till you'll have the package at your door will consider abuse and will be reported!

One of the websites for tracking is:

https://www.packagetrackr.com/?gclid=CjwKEAjwrvq9BRD5gLyrufTqg0YSJACcuF81f1hsXTDySSOWfZ12hQYhyP1SQUTgfuwFXNmE3dznZBoC2Irw_wcB

CUSTOM ORDERS
Custom orders cannot be exchanged. This means a product or a size we do not normally sell, or make it in a color that we do not normally stock. Please understand that, and be sure beforre you place your order.

LOSSES
If a package is lost durring USPS shipping time, or any other shipping company it's not our fault. We can not cover losses. We declare ourselves not responsible for losses. We will provide you the traking number for shipping your item.

In case of losses will be no refund.

Losses never happened to us before - we have to mention this. All our clients received their items.

PARCELS DAMAGES:
We do not respond for eventual damages to the shipped parcels. All our items are properly shipped, in a perfect and completely verified conditions by Customs in a clean and dry condition.

Any damages are assumed and supported by you as a customer. We can not take the traveling of the parcel as our responsibility.
DELAYS ARROUND HOLIDAYS, ESPECIALLY CHRISTMAS, MASSIVE SNOWINGS OR ANY OTHER UNCONTROLABLES EVENTS

FIRST: All our packages are sent 1st CLASS PRIORITY all the time.

ARROUND CHRISTMAS DELAY SITUATIONS:
Arround Christmas, or any other Holiday might happend delays, and you must know and understand this before placing any order. Arround Holidays try to decide to place your order at least 3 weeks before the event. Don't live it for the last moment and then acced claims here and there and commit hurresment acts on us durring Cristmas holidays, because we can not help you. Once a package have been sent we can not hurry to arrive sooner to you we have no roopes to pool and you have to understant that. You must calculate the time we need for crafting, then normally shipping seven up to ten days , plus delay , you can add at least eight more days for delays. And it's not from our fault. Delivery company are so agglomerated that they simply can not cover all deliveryes as usually. Patience is more useful than hurress or threatened us. All hurreses and threatening cases will be reported! Agglomeration durring Holidays means delay for your package. Please keep this in mind! Trust us: it's very important!

HOW WE REFUND WHEN IT'S NEEDED:
Please understand that for refund, first we need our item back to be checked, if it's brand new, unused, with no purpose damage or replaced with something else. We will not going to refund until we receive our item back. We have reasons to follow this steps and there is no other way to do refunds. We can not refund something we don't have. And we do this refunds only in exceptional cases.
Thank you for your understanding, and please don't try to convince us to change the way we work because won't. We have behind our back years of experience that leaded to this rule. Thank you again for all your understanding.

In any cases of refund, you will support all the fees for transportation back and forth. It was your decision to purchase and your decision for return or refund. Please understand that this all takes your own responsibility. We will not support the transportation fees for any reason of returning. Please take this responsibility before purchasing.

In case of losses will be no refund.

EVEN IF IT'S NEEDED WE REFUND ONLY ITEMS IN THE PERFECT CONDITION, AS WE SHIPPED THEM. PLEASE DON'T TRY FIRST TO: USE IT, DAMAGE IT, SOAK IT, RUST IT, DESTROY IT AND THAN ASK FOR REFUNDS. We will report all cases like this.

Thank you!
Additional Policies and FAQs
We accept any custom orders and we have the possibility to work small series.